Digital vs Physical Customer Touchpoints Journey Map #292478 (License: Personal Use)

The infographic maps two parallel customer journey paths-Digital Touchpoints (top) and Physical Touchpoints (bottom)-highlighting critical interaction points from awareness through loyalty. Each stage (awareness, consideration, purchase, service, loyalty) features specific channels like social media, in-store visits, email, or support calls, with color-coded nodes indicating channel types. Dotted lines connect related digital-physical interactions, emphasizing omnichannel integration opportunities.

Used on marketing strategy, CX optimization, or omnichannel retail webpages; targets marketers, UX designers, and business strategists seeking to align digital and physical engagement tactics. Matches user intent to understand customer journey mapping and improve cross-channel consistency.