Client Call Center Workflow Diagram - Integration of Cloud, Agent, and Server Systems #3357922 (License: Personal Use)

This diagram outlines the end-to-end journey of a customer call in a modern client call center: starting from the cloud, the call is routed to an agent or transferred to help based on initial classification. If the agent initiates a survey, instructions are sent to servers, which execute rules and return real-time results to the application layer. The system integrates rule-based actions and notifications for dynamic response handling.

Used in enterprise contact center documentation, SaaS product guides, or IT architecture presentations to explain call routing logic, automation, and integration with backend systems; targets technical stakeholders and operations managers seeking process clarity.