J.D. Power 2014 Credit Card Satisfaction Study Results #2306985 (License: Personal Use)

This horizontal bar chart presents the 2014 J.D. Power U.S. Credit Card Satisfaction Study results, ranking major issuers on a 1,000-point scale. American Express and Discover tied for first place with 819 points, both earning “Among the best” Power Circle Ratings (5 gold circles), while Chase followed at 789. The industry average stood at 778, with GE Capital Retail Bank scoring lowest at 739.

Used in financial news articles, banking comparison guides, or consumer advocacy pages to illustrate historical credit card customer satisfaction trends; targets users researching card issuer reliability or evaluating switching options based on past performance.